At Picasoul, we aim to ensure every customer is delighted with their purchase. However, if you encounter any issues, our Refund Policy is here to help guide you through the process.
Eligibility for Refunds
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Returnable Items:
- Refunds are available on eligible items within 14 days of delivery. Items must be in their original condition and packaging to qualify.
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Non-returnable items include custom-made or personalized artwork and items altered at the customer’s request.
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Damaged or Incorrect Items:
- If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. To qualify for a refund or replacement, we require an unedited video taken while unboxing the package. This helps us verify the condition of the item upon arrival.
- Based on your preference and item availability, we can offer a replacement, refund, or store credit.
How to Request a Refund
To request a refund, please contact our Customer Support team at support@picasoul.com Include your order number, a brief description of the issue, and the unboxing video if the item is damaged or incorrect. Our team will review your request and provide next steps.
Refund Process
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Approval: After approving your return or refund request, you will receive instructions for returning the item (if applicable).
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Processing: Refunds are typically processed within 7-10 business days once we receive and verify the returned item.
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Refund Method: Refunds will be issued to your original payment method unless otherwise specified.
Additional Information
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Shipping Fees: Shipping costs are non-refundable. Return shipping fees are the customer’s responsibility, except in cases of damaged or incorrect items.
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Sale Items: Sale or discounted items are generally non-refundable. Please check product details for more information.
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Store Credit: In some cases, we may offer store credit instead of a direct refund. Store credit can be applied toward any future Picasoul purchases.
Contact Us
If you have any questions or need assistance with our Refund Policy, feel free to contact our Customer Support team at support@picasoul.com. We’re here to help!