At Picasoul, we understand that plans can change. Our goal is to make your shopping experience as smooth and flexible as possible. Please read the details below to understand how cancellations work on our platform.
Order Cancellations
Before Shipping:
After Shipping:
Custom & Personalized Orders
Due to the unique nature of custom and personalized artwork, cancellations are not available for these items once the production process has begun. Please double-check the details of your order and reach out to us as soon as possible if you need to make changes within the initial 24-hour period.
How to Cancel Your Order
To cancel an eligible order, please contact our Customer Support team at support@picasoul.com with your order number and cancellation request. We will process your request and confirm the status within 24-48 hours.
Refunds for Canceled Orders
For approved cancellations, refunds will be processed within 7-10 business days to your original payment method. Please note that any applicable cancellation fees may be deducted from the refunded amount.
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