FAQs

1. What is Picasoul?

Picasoul is an online marketplace that showcases a diverse range of Indian artwork, connecting talented Indian artists with art lovers worldwide. Our mission is to support artists by giving them a platform to share their work and make high-quality Indian art accessible to everyone.

2. How do I place an order?

Placing an order is easy! Simply browse our collections, select the piece that resonates with you, and click “Add to Cart.” Once you’re ready to checkout, follow the prompts to complete your order. You’ll receive a confirmation email once your purchase is complete.

3. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placement without any fees. After 24 hours, cancellations are subject to approval and may incur a fee if the artwork has already entered production. Custom or personalized orders cannot be canceled once production has begun. Please see our Cancellation Policy for more details.

4. Do you offer returns or exchanges?

Yes, we want you to love your art! We accept returns on eligible items within 14 days of delivery, provided the artwork is in its original condition. Custom or personalized items are non-returnable. For details, please refer to our Return Policy.

5. How are artworks shipped?

We use secure packaging to protect your artwork during shipping. Once your order is dispatched, you’ll receive tracking information to monitor your delivery. Shipping times vary by location; you’ll receive an estimated delivery date at checkout.

6. Do you ship internationally?

Currently, we ship primarily within India, but we are working on expanding our services internationally. If you’re interested in international shipping, please contact us for more information.

7. How do I contact the artist?

Our team works directly with the artists to manage orders and inquiries, so while direct communication with artists is not available, we are happy to relay any specific questions or requests you may have!

8. Can I request a custom design?

Absolutely! We love creating custom artwork for our customers. If you have a specific vision, please reach out to us with your requirements, and we’ll work with our artists to make it come to life. Custom artwork is typically non-returnable and may require a longer processing time.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and digital wallets for your convenience and security.

10. How do I track my order?

Once your order ships, we’ll send you a tracking number via email so you can monitor its journey. You can also log into your Picasoul account to check the order status.

11. What if my artwork arrives damaged?

We take great care to package each piece, but if your artwork arrives damaged, please contact us immediately with photos of the damage. We’ll be happy to work with you on a replacement or refund as per our policy.

12. How can I become a featured artist on Picasoul?

If you’re an artist interested in joining our community, we’d love to hear from you! Please visit our “Become an Artist” page or contact us directly to learn more about how you can showcase your work with us.