Privacy Policy

Picasoul Arts and Sales LLP (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services. By using our website, you consent to the practices described here.

1. Information We Collect

We may collect various types of information to enhance your experience on our platform:

  • Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment details when you make a purchase.
  • Account Information: If you create an account, we collect your username, password, and preferences.
  • Technical Data: Information about your device, IP address, browser type, and browsing activity.
  • Usage Data: Data about how you interact with our website, such as pages viewed, clicks, and time spent.
  • Cookies and Tracking Technologies: We use cookies and similar tracking tools to enhance your experience, analyze site activity, and remember your preferences.

2. How We Use Your Information

The information we collect helps us to:

  • Process orders and transactions, including order confirmation, shipping, and customer support.
  • Manage and maintain your account on our platform.
  • Improve our website, services, and customer experience.
  • Send you updates, promotions, and offers if you have opted to receive them. You can unsubscribe at any time.
  • Comply with legal obligations and protect against potential security threats.

3. Payment Security with Razorpay

For payment processing, we use Razorpay, a trusted and secure payment gateway. Razorpay may collect information necessary to process your payment, including your card details, UPI information, or other payment data. Razorpay handles your payment information in accordance with its privacy policies, and we do not store your payment details on our servers.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your data with:

  • Service Providers: Third-party vendors, such as Razorpay for payments, logistics providers for shipping, and website hosting services.
  • Legal Requirements: To comply with legal obligations or protect the rights and safety of our company, customers, and the public.

5. Data Security

We implement industry-standard measures to protect your personal information. However, while we strive to secure your data, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold.
  • Correction: Request updates or corrections to inaccurate information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-out: Opt-out of marketing communications at any time.

For assistance with these rights, contact us at support@picasoul.com.

7. Cookies and Tracking Technologies

We use cookies to collect data that helps us personalize and enhance your browsing experience. You can control cookies through your browser settings, but disabling them may affect certain features on our site.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal information.

9. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review it regularly.

Last Updated: 30 October 2024

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Picasoul Arts and Sales LLP

Email: support@picasoul.com
Address: 

#103, First floor, Mamatha Estates,
Alwyn X road, Miyapur,
Hyderabad, Telangana, IN-500050

Thank you for trusting Picasoul with your personal information. We are dedicated to protecting your privacy and providing a secure experience on our platform.